بررسی علل شکایت مطرح شده به سازمان نظام پزشکی شهر خرم آباد

Background : Complaint against physicians is one of the problems that every physician may be subjected to it during practice. According to the existing statistics, the number of complaints is increasing in Iran. Identification of these causes may be effective in preventing such complaints. This research was conducted to identify the causes of complaints made to the Medical Council Organization of Khorramabad from 2006 to 2011. Materials and Methods: This study is descriptive cross-sectional and retrospective. To carry out the research, all of the complaints to the Medical Council Organization of Khorramabad from early 2006 to 2011, were studied. The required data were transferred from the files to the questionnaires. Finally, the collected data were entered into statistical software and analyzed with statistical tests. Results: In this research, 260 complaints made to the Medical Council Organization of Khorramabad were studied. A major part of the complaints was made against public hospitals(68.8%). The highest cause of complaints was recklessness(55.4%), while the lowest state was neglecting public regulations(21%). Of the 260 cases of complaints investigated by the preliminary committee, 80 cases (30.8%) were recognized as negligence and 180 cases (69.2%) were considered as non-negligence. According to the disciplinary committee, of the 260 cases, 61 cases (23.5%) were recognized as negligence and 199 cases (76.5%) were considered as non-negligence. Conclusion: Observing medical ethics and career commitment, establishing proper communication by physicians and treatment staff with patients and their companions, lack of exaggerating the treatment results, continuous study and updating medical knowledge, physician’s adequate skill and experience, lack of applying the methods which he has never passed their training courses, proper selection of patients, and obtaining the informed consent of patients and aquittance may lead to reduce the number of complaints against physicians.